We at "VELVETA STORE" strive to provide you with the best shopping experience. As part of our commitment to meet your needs, we offer a flexible and easy exchange and return policy.Requirements for exchange:Exchange period: You can exchange the product within [3] days from the date of purchase.Product condition: The product must be in its original condition, unused and undamaged, with all its accessories and purchase invoice.Reasons for exchange:The product does not match the description.There is a manufacturing defect.An error in the order (size, color, type).Exchange fees: In the event that you wish to exchange the product for another at a different price, the difference in price will be paid or refunded.Return terms:Return period: You can return the product within [3] days from the date of purchase.Product condition: The product must be in its original condition, unused and undamaged, with all its accessories and purchase invoice.Reasons for return:Customer change of mind (with payment of return fees).There is a manufacturing defect that has not been repaired.Unavailability of the requested alternative product.Return Fees: The return fee will be deducted from the product value.Replacement and Return Procedures:Contact Us: Please contact us via phone number or email to inform us of your desire to replace or return.Return the Product: Return the product to the branch address or company address with the purchase invoice.Check the Product: The product will be checked to ensure that it meets the conditions for replacement or return.Complete the Procedure: After ensuring that the conditions are met, the replacement or return procedure will be completed within [10] working days.Important Notes:Customized Products: Products made specifically to the customer's request cannot be replaced or returned.Perishable Products: Products that have been opened or partially used cannot be returned if they are perishable.Digital Products: Digital products cannot be returned after purchase.For more information:Please contact our customer service team at any time.