﻿ Exchange and return policy Exchange policy: 1. The replacement request must be made within one business day from the date of receipt of the order. 2- In order to replace the product, the product must be in good condition and the consumer must not have used the product or obtained any benefit from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and delivering the product. To the shipping company, in the event of defects or errors, the consumer will be compensated The consumer does not have the right to replace the product in the following cases: 1- If the product was manufactured at the request of the consumer or according to specifications specified by him. This excludes products that have a defect or that violate the specifications specified by the consumer. 2- If a defect appears in the product due to misuse by the consumer. 3- When adding a product from outside the site. 4- Products excluded from exchange: flowers, chocolate, and cards. Return Policy: 1- The amount or part of it cannot be refunded in the following cases: * The recipient refused to receive the gift. * There is any incorrect information in the information provided by the buyer. * The recipient of the gift is not present or is late in receiving it for 30 minutes. * When you start preparing your order. 2- To return the product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated. 4 - The amounts that are deducted are deducted by the bank (2.5% + 15%) - 5- The customer will bear all shipping costs and fees if he wants to exchange or return the product, and the shipping costs and fees will be deducted from the refund amount. The consumer has no right to return the product in the following cases: 1- If the product was manufactured at the request of the consumer or according to specifications specified by him. This excludes products that have a defect or that violate the specifications specified by the consumer. 2- If a defect appears in the product due to misuse by the consumer. 3- When adding a product from outside the site. 4- Products excluded from return: flowers, chocolate, and cards.

Macan Rose