**Refund and Exchange Policy**

Welcome to Al Rayan Store, where customer satisfaction is at the heart of everything we do. To ensure a smooth shopping experience, please take note of our refund and exchange policy:

**1. Time Frame for Refund or Exchange:**

- Products are eligible for refund or exchange within 7 days from the date of purchase.

**2. Submission of Original Invoice:**

- Kindly provide the original invoice associated with your purchase for refund or exchange processing.

**3. Packaging and Inclusions:**

- Returned products must be in their original packaging, inclusive of all accessories, manuals, and accompanying paperwork.

**4. Exclusion of Used Items:**

- We regret that Al Rayan Store will not accept returned or exchanged items that have been used, especially for personal care items such as trimmers.

**5. Reason for Return:**

- Help us improve our products and services by providing a reason for returning items.

**6. Refund/Exchange Slip:**

- For smooth processing, customers are required to print and complete a refund/exchange slip. Please note that a nominal charge will apply for this service.

**7. Misuse and Product Condition:**

- Al Rayan Store reserves the right to refuse returns or exchanges due to misuse, including scratches or malfunctions resulting from incorrect voltage connections. Returns will also be declined if essential parts of the product, such as manuals or accessories, are missing.

We appreciate your trust in our products and services. This policy is designed to ensure transparency and fairness for both you, our valued customer, and Al Rayan Store.

If you have any questions or concerns, please reach out to our customer service team at [Customer Service Email/Phone].

Krypton | Quartz Heater, Long And Equably Heating | 800W | White&silver | 10445_KNQH6364

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