Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Crucial Conversations is a guide to having difficult and emotional conversations in all types of settings. Many of us avoid and put off having these important talks or get angry when things start to go off the rails. As the book says, we are at our worst when we really need to bring our best communication skills.

The authors define a crucial conversation as “a discussion between two or more people in which they hold 1) opposing opinions about a 2) high stakes issues and where 3) emotions run strong.”

Whether it’s at work or within our families, being able to skillfully navigate the minefield of a crucial conversation can increase productivity and improve your relationships. Being unable to successfully talk about problems only leads to an atmosphere of resentment and frustration.