packages Code: ELP514024
Duration:
4 training hours
Days:
one day .
The Target Audience of the Program:
Customer Service Representatives - Sales Team
About the program:
This program is about Customer Relationship Development (Service Management)
It will be presented through the following topics:
The first topic: Customer Relationship Development (Service Management)
Program Goals:
The trainee will learn how to communicate with and interact with customers
The trainee will discuss the quality and reliability of the service
Program Axes:
First Unit: Customer Relationship Development (Service Management)
Customer Engagement and Communication
Service Quality and Reliability
Customer-Centric Culture
Technology and Innovation
Contents of the training packages
Flyer 1
PowerPoint Presentation 41
ID Guide 4
Activities Guide 2
Mind Maps 1
Coach’s Guide 41
Trainee's Guide 35
Images 10
Videos 2
References 2
Trainee data form 3
Contents of the training packages 12
#966390317847