كود الحقيبة: ELP9614025
About the program:
This program is about Public Relations Fundamentals
It will be presented through the following topics:
The first topic: Public Relations Fundamentals
Program Goals:
The trainee will learn how to communicate with and interact with customers
The trainee will discuss the quality and reliability of the service
Program Axes:
First Unit: Public Relations Fundamentals
Customer Engagement and Communication
Service Quality and Reliability
Customer-Centric Culture
Technology and Innovation
The Target Audience of the Program:
Customer Service Representatives - Sales Team
Duration:
4 training hours
Days:
one day .
Contents of the training packages:
Flyer 1
PowerPoint Presentation 41
ID Guide 4
Activities Guide 2
Mind Maps 1
Coach’s Guide 41
Trainee's Guide 35
Images 10
Videos 2
References 2
Trainee data form 3
Contents of the training packages 12
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