Return Policy

At OCCI, we value our customers and strive to provide the best service. Therefore, we outline our return policy to ensure transparency and clear communication:

1.Returns Only: We offer a return service only and do not provide exchanges.

2.Return Period: Customers are entitled to request a return within 48 hours of receiving the product. After this period, no return requests will be accepted.

3.Return Cost: The return cost is 45 SAR for the shipping, which will be deducted from the refund amount.

4.Product Condition: The product must be in its original condition upon receipt and include all original contents, including the box, glasses, glasses case, and lens cloth.

5.Sticker: If the return sticker on the glasses has been removed, the return will not be accepted.

6.Lens Cloth: If the lens cloth has been removed from its packaging, the return will not be accepted.

7.Refund Processing Time: After submitting a return request and its approval, the refund will be processed to your bank account within up to 14 days.

8.Missing Accessories: If the returned item is missing any accessories, the return will be canceled, and the customer will bear the cost of shipping the item back to them, which is 27.6 SAR.

9.Damaged Products: If the returned product is received with any damage (such as breaks or scratches), the return will be canceled, and the customer will bear the cost of shipping the item back to them, which is 27.6 SAR.

Thank you for your understanding and cooperation.

You can request a return for you order from this link https://returns.occioptics.com/

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