The certified specialist in office and administrative work

Bag code: ADMLS49315021 Days: 3 days "Today’s training 5 hours" Time: 15 training hours Targeted participants: clients, administrators, and businessmen Program overview: This program revolves around the certified specialist in office and administrative work (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Understanding the role of management and customer satisfaction Second training unit: Time management techniques and organizing meetings Third training unit: Main reasons for work pressure and professional communication Program objectives: That the trainee can identify and understand the role of the administrative and office manager That the trainee can recognize behavior aimed at satisfying internal and external customers That the trainee can learn time management techniques necessary to improve productivity in the office That the trainee can mention the main reasons for work pressure and techniques necessary to control it Program topics: First unit: (Understanding the role of management and customer satisfaction) Identifying and understanding the role of the administrative and office manager Behavior aimed at satisfying internal and external customers Second unit: (Time management techniques and organizing meetings) Time management techniques necessary to improve productivity in the office Effective meeting organization Third unit: (Main reasons for work pressure and professional communication) Main reasons for work pressure and techniques necessary to control it Professional communication in the work environment Bag contents: PowerPoint 88 Trainer’s guide 89 Trainee’s guide 79 Activities 2 Introductory guide 4 References 4 Evaluation and data forms 6 Pre- and post-tests 6 Videos 2 Photos 10 Mind maps 1 Brochure 1 Bag contents: 12 Please click here to view the training bag model.