التوباكو الفرنسي 200 مل
4.13(446)
99 ر.س
398 ر.سرقم المنتج:
#96692463624
#96692463624
إرثٌ بدأ باسم إبراهيم القرشي، ويستمر بروح إبراق
التقييمات الواقعية (446)
عرض الكل
|
05/06/2026
|
04/06/2026
|
04/06/2026
Subject: Formal Complaint – Request for Replacement of Leaking Perfume Bottle and Concern Regarding Poor Packaging
Dear Customer Service Team,
I am writing to express my serious dissatisfaction regarding the condition of my recent order.
Upon receiving and opening the package, I discovered that one of the perfume bottles had leaked, resulting in product loss and rendering the item unacceptable for use. The issue appears to have been caused by inadequate packaging and insufficient protection during transit.
I would also like to raise a concern regarding the noticeable decline in the quality of your packaging materials. Compared to previous orders, the packaging used for this shipment was significantly below standard and did not provide adequate protection for fragile items such as perfume bottles. This lack of proper packaging has directly contributed to the damage and leakage of the product.
I have attached photographs as evidence of the leaking bottle, the damaged condition of the item, and the packaging used for this shipment.
As a loyal customer, I expect products to be delivered in perfect condition and packaged according to appropriate quality standards. Receiving a damaged and leaking product is unacceptable and has caused considerable inconvenience.
Therefore, I formally request:
1. Immediate replacement of the leaking perfume bottle at no additional cost.
2. A thorough review of your packaging procedures and quality control standards.
3. Confirmation of the corrective actions being taken to prevent similar incidents in future shipments.
I expect a prompt response and resolution of this matter. Failure to address this issue adequately will leave me with serious concerns regarding future purchases.
Thank you for your immediate attention to this complaint. I look forward to receiving confirmation of the replacement process as soon as possible.
Sincerely,
[Your Full Name]
[Order Number]
[Contact Number]
[Date]