Complaint of the Ministry of Interior

The Ministry of Interior is considered one of the most prominent sovereign entities responsible for maintaining public security, organizing residence affairs, and implementing the applicable regulations within the Kingdom of Saudi Arabia. As the highest reference in security, safety, and regulating the relationship between individuals and the state, citizens and residents have been given the opportunity to submit complaints to it in case of harm or malfunction in the performance of any of its affiliated agencies, whether from security sectors or service sectors. The complaints of the Ministry of Interior vary according to its multiple responsibilities and include many aspects such as security practices, or delays in executing judgments, or traffic violations, or grievances regarding some administrative or security procedures. Here, we present in a detailed and expanded manner the most prominent types of complaints raised to the Ministry of Interior, with carefully drafted official models, and an overview of the dimensions related to each type of these complaints. Complaints related to security procedures It must be noted that security agencies represent the executive face of the Ministry of Interior's policies, and their actions have direct effects on individuals. Therefore, any malfunction in these procedures would necessitate administrative intervention within the ministry. Most common examples: A citizen is detained without sufficient justification. Security personnel enter a private residence without permission or legal warrant. Poor treatment in a detention center or prison. Use of excessive force during the arrest of someone. Model complaint to the Ministry of Interior – Unjustified security procedure His Excellency the Minister of Interior, may God preserve him, Peace, mercy, and blessings of God be upon you, I submit to your Excellency this complaint, hoping for fairness regarding what I was subjected to on Tuesday evening, 25/07/1446 AH, while passing through a checkpoint affiliated with the Traffic Department in the Qassim region. I was stopped without a clear reason, then asked to accompany the security team to the police station without an arrest warrant or official clarification. I was detained for more than five hours, without being able to contact my family or lawyer, and I was later released without being charged. I kindly ask your Excellency to look into this complaint, investigate the procedures taken against me, and take the necessary measures to ensure the application of the law with justice and respect for individuals' rights. Name: … ID number: … Mobile number: … Address: … Date: … Signature: … Complaints related to traffic violations or unjust decisions The Ministry of Interior also handles traffic matters, violation regulation, and approval of objection mechanisms. Some individuals may face incorrect decisions or inaccurate penalties, requiring a formal complaint to the ministry or one of its related sectors. Common examples: Recording a violation on a vehicle at a location and time when the driver was not present. Confiscation of a vehicle without official notice or legal explanation. Misconduct by a traffic officer during an action. Model complaint to the Ministry of Interior – False traffic violation His Excellency the Minister of Interior – May God protect you, Greetings, I would like to file an official complaint regarding traffic violation number (M4568234) recorded on my vehicle on 10/08/1446 AH in Jeddah Governorate, with a value of 500 riyals, related to exceeding the speed limit on Madinah Road. I inform your Excellency that I was not present in that area on that date, and the vehicle was parked all day in front of my workplace, as confirmed by the building’s surveillance cameras. Please kindly investigate the validity of this violation, review the related recordings, and cancel what is proven to be incorrect, to preserve rights and prevent harm. Thank you very much. Name: … ID number: … Plate number: … Mobile number: … Date: … Signature: … Complaints related to residence or expatriate affairs The Ministry of Interior, through the "General Directorate of Passports," oversees the residence, work, and sponsorship systems, and regulates the entry and exit of expatriates. A malfunction in implementing some procedures or harm to a resident due to delay or administrative arbitrariness regarding residence, renewal, or transfer of sponsorship may occur. Some typical cases: Delay in issuing the residence permit despite completing all required documents. Removing a resident’s name from the system without prior notice. Refusal to transfer sponsorship without a clear reason. Model complaint to the Ministry of Interior – Regarding delay in issuing the residence permit His Excellency the Minister of Interior, May God guide you, Peace, mercy, and blessings of God be upon you, I submit to your Excellency this complaint regarding the delay in renewing my residence despite fulfilling all the required documents, paying the official fees, and submitting the application via the "Absher Business" platform more than 45 days ago, without any decision to date. This has caused problems in my work, suspended my monthly salary, and prevented me from visiting any official authority. I kindly request your guidance to investigate the cause of this delay and to complete the procedure according to the instructions and regulations. Name: … Residence number: … Workplace: … Mobile number: … Date: … Signature: … Administrative and organizational complaints related to other sectors The Ministry of Interior supervises several administrative bodies and institutions that deal directly with citizens and residents, such as the prisons departments, general traffic departments, passports departments, civil status departments, and any administrative delay or error from any of these entities may require raising a direct complaint to the ministry to restore balance and rights. Most common cases: Repeated visits without benefit, and disruption of citizens’ interests due to administrative neglect. Loss of official documents in one of the internal departments. Inappropriate treatment by some employees during citizen visits. Procedures not based on regulations or issued circulars. Model complaint to the Ministry of Interior – Regarding administrative negligence His Excellency the Minister of Interior, may God preserve you, Peace, mercy, and blessings of God be upon you, I submit to your Excellency this complaint regarding the severe suffering I faced due to repeated procrastination and administrative neglect at the Civil Status Department in the governorate of (...), where I submitted over two months ago a request to modify the name on my national ID card. All required documents were submitted, but the request remains pending without explanation or a specified deadline. I have visited the department more than five times without result, and I was treated poorly by some employees, being directed each time to a different staff member without clear clarification. I hope your Excellency will review this complaint and take the necessary actions to enforce the law and ensure efficient procedures and good treatment. Name: … ID number: … Mobile number: … Address: … Date: … Signature: … Sample complaint letters to the Ministry of Interior It is important to adopt a clear, balanced, eloquent, respectful letter format that conveys respect for the ministerial position while clearly and impactfully expressing the harm and request. Below are three sample complaint letters to the Ministry of Interior in different contexts: First model: Complaint about illegal detention His Excellency the Minister of Interior, may God support him, Peace, mercy, and blessings of God be upon you, I submit to your esteemed position this complaint regarding my detention without a legal warrant, on Tuesday, 22/10/1446 AH, by one of the security teams in the (...) region. I was taken to the police station without an arrest warrant or detention order, despite no prior complaints or proven charges against me. I was held for about 12 hours without explanation, and was later released after reviewing the duty officer without any charges. I kindly ask your Excellency to investigate this violation and take the necessary action against those responsible, to protect rights and enforce the regulations. Name: … ID number: … Address: … Mobile number: … Date: … Signature: … Second model: Complaint about inappropriate treatment at a passport office His Excellency the Minister – May God guide you, Peace, mercy, and blessings of God, I present to you a complaint regarding the inappropriate treatment I received during my visit to the Passport Office in the (...) governorate, on 04/11/1446 AH. I submitted a request to renew my residence, but the staff responded with harsh words, without clearly explaining the reasons, or allowing me to meet the supervisor. This manner of dealing damages the image of the authority and negatively affects the relationship between the citizen and the government, and I urge you to look into the matter and investigate what happened, to ensure justice and professional treatment of visitors. Name: … ID number: … Mobile number: … Date: … Signature: … Third model: Complaint about a traffic violation that was not committed His Excellency the Minister of Interior – May God protect you, Greetings, I am sending this complaint regarding traffic violation number (A9837452), recorded on my private car on 18/09/1446 AH in (...) street, in (...) city. I inform your Excellency that I was not present in the mentioned city during that date, and I was on vacation outside the region. I attach official documents and travel tickets to prove this. Please kindly review this complaint, investigate the recording of the violation, and cancel it if proven to be incorrect, as I am committed to following all traffic regulations. With all due respect and appreciation. Name: … Plate number: … Mobile number: … Date: … Signature: … The Ministry of Interior represents an important sovereign reference in the administrative and security life of the Kingdom. Submitting a complaint to it is a guaranteed right for every citizen and resident who feels that an error or harm has occurred to their rights from any entity or employee related to its various sectors. Precise official formulation of the letter, with a clear and respectful presentation of facts, contributes to the swift handling of the complaint and taking the necessary procedures.