Grandstream GXP2170 12-Line IP Phone with 48 BLF Keys and 4.3-inch LCD

The Grandstream GXP2170 tops the GXP2100 range with 12 line keys, 6 SIP accounts and 48 BLF keys on a 4.3-inch color display, plus support for up to 4 GXP2200EXT modules. It is aimed at switchboard operators, receptionists and executive offices handling heavy call volumes.

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The Grandstream GXP2170 is the largest phone in the GXP2100 series, and Grandstream positions it for users with high call volumes. It packs 12 line keys, 6 SIP accounts and 48 BLF keys on a 4.3-inch color screen, and it accepts up to 4 GXP2200EXT modules for as many as 160 contacts. Think of the switchboard operator at a hospital or hotel, the reception desk of an office tower, or an office manager who follows the entire executive floor.

Grandstream GXP2170 specifications

• 12 dual-color line keys and 6 SIP accounts.
• 48 programmable on-screen BLF/speed-dial keys.
• 4.3-inch TFT color display, 480x272.
• Two 10/100/1000 Mbps Ethernet ports with integrated IEEE 802.3af PoE.
• Built-in Bluetooth, USB and an RJ9 headset jack with EHS.
• 5-way audio conferencing and a 2000-entry phonebook.

12 lines for a switchboard desk

When calls arrive in the same minute, each one appears on its own line key, so you can answer, hold and transfer without dropping anyone. The 12 keys run across 6 SIP accounts, which lets every department keep its own number and tells you where a call is from before you pick up.

From 48 to 160 extensions in view

The screen shows 48 BLF keys, each reporting an extension as idle, ringing or busy. For larger sites, add GXP2200EXT modules: each has 20 keys over 2 pages and its own display, up to 4 chained units and 160 contacts. A hospital operator in Riyadh can see every ward and clinic from one desk this way.

Paired with a Grandstream UCM

The datasheet lists ZeroConfig provisioning and one-touch call recording when the GXP2170 runs on a UCM system. On any other platform it uses standard SIP (RFC3261), with hot desking, server fail-over and mass provisioning through TR-069 or an AES-encrypted XML file.

Power and connectivity

Draw is 5.4 W on its own and up to 9.2 W with 4 GXP2200EXT modules, so a standard 802.3af PoE switch handles it, and a 12 V, 1 A adapter comes in the box. Bluetooth covers wireless headsets and contact or calendar sync from your mobile, USB handles data import and export, and Plantronics headsets work with EHS.

Typical uses in Saudi Arabia

• Switchboard operators at hospitals, universities and government entities.
• Front desks at large hotels in Makkah and Madinah.
• Reception counters in office towers and commercial complexes.
• Office managers who follow the full executive team.

GXP2170 or GXP2140?

Both accept up to 4 GXP2200EXT modules and share the 4.3-inch screen. The GXP2170 starts with 12 line keys, 6 accounts and 48 BLF keys, while the GXP2140 has 4 lines, 4 accounts and no BLF keys. Choose the GXP2170 for a desk that handles dozens of calls a day, and the GXP2140 if your main need is a big screen with expansion later.

Frequently Asked Questions

How many extensions can the GXP2170 monitor?

48 on-screen BLF keys, rising to 160 BLF/speed-dial contacts with 4 GXP2200EXT modules.

Does it need a power adapter with modules attached?

It runs on 802.3af PoE with a 9.2 W maximum draw with 4 modules, and a 12 V, 1 A adapter is included if you lack PoE.

Can it record calls?

With a Grandstream UCM PBX it supports one-touch call recording.

Specifications

• Model: GXP2170
• Series: GXP2100 Enterprise IP Phones
• Lines / SIP accounts: 12 dual-color line keys, 6 SIP accounts
• BLF keys: 48 digitally programmable on-screen BLF/fast-dial keys; up to 160 contacts with 4 GXP2200EXT modules
• Keys: 5 XML-programmable context-sensitive soft keys, 5 navigation/menu keys, 11 dedicated function keys: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
• Display: 4.3-inch 480x272 TFT color LCD
• Protocols / standards: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TELNET, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, CDP/SNMP/RTCP-XR
• Network interface: Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports, integrated PoE
• Voice codecs: G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), G.723.1, iLBC, Opus
• DTMF / audio processing: In-band and out-of-band DTMF (in-audio, RFC2833, SIP INFO); VAD, CNG, AEC, PLC, AJB, AGC
• HD audio: Yes, HD handset and speaker with wideband audio, full-duplex speakerphone
• QoS: Layer 2 (802.1Q, 802.1p), Layer 3 (ToS, DiffServ, MPLS)
• Security: User and administrator level passwords, MD5 and MD5-sess authentication, AES-encrypted configuration file, SRTP, TLS, 802.1x media access control
• Languages: English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Chinese (Simplified and Traditional), Korean, Japanese and more (Arabic listed in the official GXP21xx user guide)
• Upgrade / provisioning: Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning via TR-069 or AES-encrypted XML configuration file, FTP/FTPS
• Bluetooth: Built-in
• Auxiliary ports: RJ9 headset jack (EHS with Plantronics headsets), USB, extension module port
• Expansion module: Up to 4 cascaded GXP2200EXT modules
• Telephony features: Hold, transfer, forward, 5-way conference, call park, call pickup, SCA/BLA, downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), screen customization, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized ringtones and music on hold, server redundancy and fail-over
• With Grandstream UCM: ZeroConfig provisioning and one-touch call recording
• PoE: Integrated PoE, IEEE 802.3af
• Power adapter: Input 100-240 V, output +12 V 1.0 A
• Power consumption: 5.4 W without GXP2200EXT, 9.2 W max with 4 cascaded GXP2200EXT
• Stand / mounting: Base stand with 2 angle positions; wall mountable (wall mount sold separately)
• Temperature / humidity: Operating 0 to 40°C, storage -10 to 60°C, 10% to 90% RH non-condensing
• Dimensions: 228 mm (W) x 206 mm (L) x 46 mm (H)
• Weight: Unit 0.98 kg, package 1.43 kg
• Compliance: FCC Part 15 (CFR 47) Class B; CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3, EN60950-1; RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1
• In the box: GXP2170 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide, GPL license

Features

• 12 line keys and 6 SIP accounts: several calls in view at once, each on its own key.
• 48 on-screen BLF/speed-dial keys: monitor 48 extensions with no add-ons.
• Up to 4 GXP2200EXT modules: reach 160 BLF/speed-dial contacts for a switchboard desk.
• With a Grandstream UCM PBX: one-touch call recording and ZeroConfig provisioning.
• Dual Gigabit ports with 802.3af PoE, 5.4 W draw (9.2 W with 4 modules): fine on standard PoE switches.