Grandstream GHP620 White Hotel IP Phone with 6 Keys and PoE

The Grandstream GHP620 is a white desk-style hotel IP phone on a stand, with 2 lines, 6 programmable keys and a USB Type-C charging port, powered over PoE. It suits guest rooms with a nightstand or a work desk.

====

The Grandstream GHP620 is a white desk-style hotel IP phone that sits on a fixed stand on the nightstand or room desk. It has 6 programmable keys for hotel services, a USB Type-C port that charges the guest's phone, and it runs on a single PoE network cable. Within the GHP600 range, this is the desk model for properties that want more service keys than the slim versions offer.

Grandstream GHP620 specifications

• 2 lines, 2 SIP accounts and 3-way audio conferencing.
• 26 keys: 6 programmable, 12 dial-pad, 5 function (Flash, Redial, Hands-free, Voice Mail, Hold) and 3 volume keys.
• 10 speed dials on digits 0-9, configured from the web page.
• 10/100 Mbps Ethernet with integrated PoE Class 2; no adapter in the box.
• USB Type-C port for charging devices, up to 500 mA.
• 210 × 132 × 89.8 mm with handset and stand; 560 g.

Six service keys and bedside charging

Six keys cover the main hotel departments: reception, room service, housekeeping, restaurant, concierge and maintenance. Guests are always hunting for a charging point by the bed, and the USB Type-C port on the phone supplies up to 500 mA. The HD speaker lets them talk hands-free without lifting the handset. Writing service names on the faceplate means no printed guide is needed next to the phone.

Hotel branding and the message light

The faceplate is swappable, and Grandstream offers a customization tool to design a logo faceplate. The status LED blinks green for a waiting voicemail and fast red for an incoming call. Calls cannot be rejected from the phone, so wake-up calls always get through. The casing is antimicrobial to ISO 22196:2011 and the handset is hearing aid compatible (HAC).

Who buys it in Saudi Arabia

• Hotels in Riyadh and Madinah with a data point beside each bed.
• Resorts and hotel villas that want a logo phone in every room.
• Long-stay rooms in private hospitals.
• University housing and staff accommodation in residential compounds.

PBX setup and management

The GHP620 works with SIP-based PBXs. With a Grandstream UCM, dial *82# and the phone receives its configuration and room number automatically. The free GDMS cloud platform handles bulk provisioning, scheduled firmware updates and monitoring. Each phone needs a PoE switch port or a PoE injector. Multicast paging lets you broadcast announcements to every room, and door opening with Grandstream GDS intercoms is supported. Security includes secure boot, a random default password and SRTP/TLS encryption.

GHP620, GHP621 or GHP620W?

The GHP621 is the same phone in black, with the same keys and ports. The GHP620W adds dual-band Wi-Fi and a power adapter in the box for rooms without a network cable. If space is tight and 3 keys are enough, the GHP610 series is slimmer at 211 × 53 × 44 mm. Choose the GHP620 for cabled rooms that need 6 service keys and USB charging in white.

Frequently Asked Questions

Does the GHP620 include a power adapter?

No. It runs on PoE Class 2 only, so you need a PoE switch port or a PoE injector.

What is the USB port on the GHP620 for?

The USB Type-C port charges external devices such as a guest's phone at up to 500 mA.

How many service keys can be programmed?

6 programmable keys, plus 10 speed dials on digits 0-9.

Specifications

• Model: GHP620
• Series: GHP600 Hotel (GHP620/GHP621)
• Color: White (black version: GHP621)
• Display: No LCD
• Lines / SIP accounts: 2 lines, 2 SIP accounts, 3-way audio conference
• Keys: 26 keys: 6 programmable keys, 12 standard keys (0-9, *, #), 5 function keys (Flash, Redial, Hands-free, Voice Mail, Hold), 3 volume keys (Up, Down, Mute with red LED)
• Speed dial: 10 speed dial keys (digits 0-9), set up on the web page
• Status / MWI LED: Single LED: slow flashing green for hold or new voicemail, fast flashing red for an incoming call
• Protocols / standards: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, TLS, SRTP, IPv4/IPv6, HTTP/HTTPS, DHCP, DNS, TR-069, 802.1X
• Network interface: 1 × 10/100 Mbps auto-negotiation Ethernet port, integrated PoE Class 2
• Wi-Fi: No (Wi-Fi is on the GHP620W)
• USB: 1 USB Type-C port for charging external devices, 500 mA max
• HD audio: HD handset with wideband audio, HD speaker for hands-free calls
• Voice codecs: G.729A/B, G.711 µ/a-law, G.726, G.722 (wideband), G.723.1, iLBC, full-band Opus; in-audio, RFC2833 and SIP INFO DTMF; VAD, AEC, CNG, PLC, AGC, AJB
• Telephony features: Dial, answer, redial, flash, hands-free, voicemail (server-based), transfer, conference, hold, mute, flexible dial plan, server redundancy and failover
• Advanced features: Multicast paging, E911, Grandstream GDS door opening, jitter resilience up to 30% packet loss
• Hearing aid compatibility: HAC handset with volume boost (HAC/VCH)
• Faceplate: Swappable faceplate for easy logo customization
• Casing: Antimicrobial, tested to ISO 22196:2011
• QoS: Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS)
• Security: Secure boot, random default password, unique certificate per device, admin-level passwords, 256-bit AES encrypted config file, SRTP, TLS, 802.1X
• Upgrade / provisioning: Firmware via FTP/TFTP/HTTP/HTTPS, approx. 15-second boot, mass provisioning via GDMS, TR-069 or AES-encrypted XML
• Management: Grandstream GDMS cloud platform
• Languages: English and Chinese (Arabic not listed)
• Mounting: Desktop with base stand or wall with mount spacers (two holes 100 mm apart vertically; screws and anchors not included)
• Power: PoE Class 2 only (no power adapter in the box)
• In the box: Phone, handset with cord, base stand, faceplate, quick installation guide (no power adapter)
• Dimensions: 210 × 132 × 89.8 mm with handset and base stand
• Weight: 560 g
• Temperature / humidity: Operating 0-40°C, storage -10-60°C, humidity 10-90% non-condensing
• Compliance: FCC Part 15B Class B, Part 68; CE; UKCA; RCM; IC

Features

• 6 programmable keys and 10 speed dials: reception, room service, housekeeping and dining in one press.
• USB Type-C port, up to 500 mA: guests charge their phone from the handset at the bedside.
• PoE Class 2 on a 10/100 Mbps port: one cable for power and data, no adapter.
• HD speaker and wideband handset: clear calls with Opus and G.722 codecs.
• Swappable faceplate for the hotel logo: your brand on every room phone.