Grandstream GRP2614 Dual-Screen 4-Line IP Phone, 12 SIP Accounts

The Grandstream GRP2614 is a desk IP phone with two color screens, a 2.8-inch main and a 2.4-inch side display, plus 4 line keys, up to 12 SIP accounts and 40 virtual keys. It is built for assistants, booking desks and anyone who transfers lots of calls every day.

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The Grandstream GRP2614 is a dual-screen phone from the GRP2600 Carrier-Grade series: a 2.8-inch color main display for calls and menus, plus a 2.4-inch side display dedicated to colleague and speed-dial keys. It offers 4 line keys, up to 12 SIP accounts and 40 virtual keys, with Wi-Fi and Bluetooth built in. It is made for people who handle other people's calls all day, such as executive assistants, booking desks and department coordinators.

Why office managers pick the Grandstream GRP2614

• Two color screens: 2.8-inch main and 2.4-inch side, both 320×240.
• 4 line keys and up to 12 SIP accounts.
• 40 virtual keys, with 8 physical keys lit by dual-color LEDs.
• Dual Gigabit PoE ports, Wi-Fi and Bluetooth.
• 12 V power adapter included.

A side screen for watching the team

The side display is the reason to choose this model. Program the manager, colleagues and departments on it, and each name shows its live state: free, on a call or ringing. When a customer asks for the sales manager, you see at once whether he is busy, then transfer the call or tell the caller without putting them on hold. The left and right keys page through the list up to 40 entries.

Twelve SIP accounts for several parties

The phone takes up to 12 accounts across its 4 line keys, so one desk can carry the office number, the manager's direct line and, say, a Jeddah branch line, each shown separately. Call handling includes hold, transfer, call park, call pickup, shared call appearance, 3-way conferencing and a phonebook of up to 2,000 contacts.

Wi-Fi, Bluetooth and HD audio

Dual-band Wi-Fi helps when an office moves or a desk has no data point. Bluetooth pairs a wireless headset, while the RJ9 jack accepts wired headsets with EHS for Plantronics. Audio is HD wideband with G.722 and Opus, and Noise Shield technology reduces background noise.

Central provisioning and enterprise security

IT can provision units in bulk through the GDMS cloud platform, TR-069 or encrypted XML files. The phone uses secure boot with dual firmware images, supports TLS, SRTP and 802.1X, and offers Arabic menus.

Typical uses in Saudi Arabia

• Executive assistants in companies and government entities.
• Reservations and sales desks at hotels in Makkah, Madinah and Riyadh.
• Department coordinators in hospitals and medical complexes.

Compatibility and mounting

It works with Grandstream UCM systems such as the UCM6304, Yeastar PBXs and any SIP platform. A two-angle stand comes in the box, and the GRP_WM_L bracket handles wall mounting. It measures 234 × 213 × 82.2 mm and weighs 950 g.

GRP2614 vs GRP2616 vs GRP2613W

The GRP2616 adds a larger 4.3-inch main screen, 6 line keys and up to 16 SIP accounts, for users who want more display space. The GRP2613W has a single 2.8-inch screen and 6 accounts in a smaller body, for desks that do not need the side display.

Frequently Asked Questions

What is the second screen on the GRP2614 for?

It shows colleague and speed-dial keys with live line status (free, busy, ringing), up to 40 virtual keys.

How many SIP accounts does the GRP2614 support?

Up to 12 SIP accounts on 4 line keys.

Does it come with a power adapter?

Yes, a 12 V / 1 A adapter is in the box, and it also runs on 802.3af PoE.

Specifications

• Model: GRP2614
• Series: GRP2600 Carrier-Grade
• Lines / SIP accounts: 4 line keys, up to 12 SIP accounts
• Display: 2.8-inch (320×240) TFT color LCD + 2.4-inch (320×240) additional screen
• Keys: 40 virtual multi-purpose keys across both screens, 8 MPK keys with dual-color LEDs plus 2 left/right keys, 4 softkeys, 5 navigation/menu keys, 11 dedicated function keys (MESSAGE with LED, PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-)
• Network: Dual switched auto-sensing 10/100/1000 Mbps Gigabit ports with integrated PoE
• PoE: IEEE 802.3af; IEEE 802.3az Energy-Efficient Ethernet
• Wi-Fi: Integrated dual-band (2.4 GHz and 5 GHz)
• Bluetooth: Integrated
• Auxiliary ports: RJ9 headset jack (EHS with Plantronics headsets)
• HD audio: HD handset and speakerphone with wideband audio, Noise Shield technology
• Voice codecs: G.729A/B, G.711 μ/a-law, G.726, G.722 (wideband), G.723, iLBC, Opus; in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO); VAD, CNG, AEC, PLC, AJB, AGC
• Telephony features: Hold, transfer, forward, 3-way conference, call park, call pickup, SCA/BLA, XML/LDAP phonebook (up to 2000 entries), call waiting, call log (up to 2,000 records), XML screen customization, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, custom ringtones and music on hold, server redundancy and failover
• Protocols: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, Telnet, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1X, TLS, SRTP, IPv6
• QoS: Layer 2 (802.1Q, 802.1P), 802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS)
• Security: User and admin passwords, MD5 and MD5-sess authentication, 256-bit AES-encrypted configuration file, SRTP, TLS, 802.1X, secure boot, dual firmware images, encrypted data storage
• Upgrade / provisioning: Firmware upgrade via FTP/TFTP/TFTPS/HTTP/HTTPS; mass provisioning via GDMS, TR-069 or AES-encrypted XML configuration file
• Languages: Includes Arabic on the LCD and web UI, plus English, German, French, Spanish, Russian, Chinese and more
• Operating temperature: 0°C to 40°C
• Storage temperature: -10°C to 60°C
• Humidity: 10% to 90% non-condensing
• Stand / wall mount: Base stand with 2 angle positions; wall mountable (GRP_WM_L sold separately)
• Power: PoE, or universal adapter: input 100–240 V, output 12 V / 1 A
• Power consumption: Max 3.5 W (adapter) or 4 W (PoE)
• Dimensions: 234 × 213 × 82.2 mm
• Weight: 950 g (1,460 g packed)
• In the box: Phone, handset with cord, stand, 12 V power adapter, network cable, quick installation guide, GPL license
• Compliance: FCC (Part 15, Part 68 HAC), CE, RCM, IC (incl. RSS-247)

Features

• Two color screens, 2.8 and 2.4 inches: calls on the main one, colleague keys and status on the side.
• 40 virtual keys and 8 dual-color LED MPKs: watch lines and transfer calls without opening menus.
• 4 line keys, up to 12 SIP accounts: office number, manager line and branch line on one phone.
• Dual 10/100/1000 ports with 802.3af PoE: one cable for data and power, with a 12 V adapter in the box.
• Built-in dual-band Wi-Fi and Bluetooth: move to a desk with no data point and pair a wireless headset.