SAP Finance Base - AMS

Overview

SAP Finance Base AMS provides ongoing functional and technical support services for organizations running SAP Business Suite finance-led operations.

The AMS service is designed to ensure business continuity, system stability, user support, issue resolution, and continuous optimization of finance, sales, and procurement processes.

TFORCE delivers a scalable support model combining onsite and offshore expertise to ensure smooth day-to-day SAP operations with faster response and resolution times.

The AMS package covers support for the following functional areas:

Finance & Controlling

• General Ledger (GL) 

• Accounts Payable & Receivable 

• Asset Accounting 

• Financial closing support 

• Financial reporting support

Sales (Lead-to-Cash)

• Sales order support 

• Billing and invoicing support 

• Customer master maintenance 

• Revenue process support

Procurement (Source-to-Pay)

• Vendor master support 

• Purchase process support 

• Invoice verification support 

• Procurement issue handling

Support Model

• Remote support delivery 

• Optional onsite support 

• Ticket-based support model 

• Defined SLA response timelines 

• Business-hours support model 

• Escalation management process

Optional Add-On Services

• Extended business hours support 

• Dedicated onsite consultant 

• 24x7 support model 

• Custom development support 

• Integration monitoring 

• Enhancement requests 

• SAP release support 

• Advanced reporting support