Maintenance of the dash cam at the customer's location

Field maintenance policy for dash cam - Maintenance service is available at the customer's location once only for a fee of 299 riyals, and the visit includes inspection and full maintenance of the dash cam. - If it turns out that the device needs inspection or maintenance at the official agent, the maintenance period may reach up to 14 days. In this case, we will handle receiving, delivering, and returning the device to the customer at no additional cost, and the fees paid for the first visit remain the same. - The warranty does not cover damages caused by misuse, tampering with the device, incorrect installation, exposure to liquids, or any external factors leading to damage. In these cases, the device is out of warranty scope, and the customer is not entitled to free replacement. - If the customer requests an additional maintenance visit after the first visit, new fees of 299 riyals will be charged for each visit. - If the customer has more than one vehicle at the same location, only 249 riyals will be charged for each additional vehicle during the same visit. If the vehicles are at different locations, separate fees will be charged for each location according to the approved visit policy. - Requesting the service or booking an appointment is considered the customer's agreement to all the terms and conditions mentioned above.