Customer Relationship Development (Service Management(

packages Code: ELP514024

Duration:

4 training hours

Days:

one day .

The Target Audience of the Program:

Customer Service Representatives - Sales Team

About the program:

This program is about Customer Relationship Development (Service Management)

It will be presented through the following topics:

The first topic: Customer Relationship Development (Service Management)

Program Goals:

The trainee will learn how to communicate with and interact with customers

The trainee will discuss the quality and reliability of the service

Program Axes:

First Unit: Customer Relationship Development (Service Management)

Customer Engagement and Communication

Service Quality and Reliability

Customer-Centric Culture

Technology and Innovation

Contents of the training packages

Flyer 1

PowerPoint Presentation 41

ID Guide 4

Activities Guide 2

Mind Maps 1

Coach’s Guide 41

Trainee's Guide 35

Images 10

Videos 2

References 2

Trainee data form 3

Contents of the training packages 12