Remote Technical Support & Performance Testing

Remote Technical Support & Performance Testing Service

Keep your PC running at its best with Quantum. We provide professional remote technical support and PC performance testing to help diagnose technical issues, optimize system performance, and ensure the stability and efficiency of your computer — without the need to bring your device to our store.

Our service includes performance testing for the CPU, GPU, RAM, storage drives, and operating system, along with temperature monitoring, identifying causes of slow performance, freezing, and system instability, and recommending suitable solutions.

The service is performed remotely using secure remote-access software. Customers will receive a Technical Report outlining test results, identified issues, and recommended improvements.

■ What's Included in the Service?

• CPU and GPU performance testing.
• RAM and storage drive (SSD/HDD) diagnostics.
• Temperature monitoring and system resource analysis.
• Diagnosing slow performance, freezing, and performance drops.
• System stability checks and appropriate benchmark testing.
• Reviewing and updating device drivers when necessary.
• Windows settings review and performance optimization.
• Troubleshooting software-related issues that can be resolved remotely.
• Technical support and professional guidance.
• A technical report with test results and recommendations.

■ Who Is This Service For?

This service is ideal for PC users experiencing slow performance, low gaming FPS, freezing, overheating, or operating system issues. It is also suitable for anyone who wants to evaluate their PC's performance, improve efficiency, and ensure system stability.

■ How Does the Service Work?

Our team will contact you to understand the issue and schedule a remote support session. With your permission, our technician will securely connect to your PC and perform the necessary diagnostics and tests.

■ Estimated Completion Time

The service duration depends on the nature of the issue and the required tests. The estimated completion time will be confirmed before the session begins.

■ Important Notes

• A stable internet connection is required.
• Some issues may require an in-person inspection if they involve hardware faults.
• Hardware replacement and physical repairs are not included.
• System modifications and updates will only be performed with the customer's approval.

■ Need Assistance Before Ordering?

Contact us via WhatsApp and describe the issue you are experiencing. The Quantum Team will help determine whether the problem can be resolved remotely and recommend the most suitable service for your PC.