Customer service

Customer Service Course Duration: 5 training days | 25 training hours This course aims to qualify participants with the basic and professional skills to deal with customers efficiently, and to build a positive customer experience that enhances service quality and reinforces the distinguished institutional image. Trainees will learn the fundamentals of effective communication, customer types and ways to deal with each type, professional problem-solving mechanisms, and best practices for building strong and sustainable relationships with customers across various service channels (in-person – via phone – through digital platforms). Course features: Certified certificate. Interactive live broadcast or in-person attendance according to the training schedule. Practical simulation of real customer service situations. The customer service course provides practical qualification in modern communication and customer service skills. The customer service course includes: The concept of customer service and its institutional importance. Customer types and effective ways to deal with each type. Effective communication skills (verbal and non-verbal). Etiquette in dealing with customers in person, via phone, and digital platforms. Methods of handling complaints and objections professionally. Building a positive customer experience that enhances institutional loyalty. Simulation of practical situations from work environments. The customer service course is aimed at reception staff, sales and service line employees, technical support staff, public relations officers, administrators, and recent graduates wishing to enter the field of customer service.