Riyadh | The comprehensive program for preparing for the international certification CCXP | Certified Customer Experience Professional

The Comprehensive Program for Preparing for the CCXP# International Certification | Certified Customer Experience ProfessionalYour journey towards global professional accreditation begins here 🎖️A comprehensive professional program that prepares you to confidently pass the CCXP® international exam, providing you with practical tools to lead the customer experience throughout the entire journey, and to build a true CX mindset according to the global CXPA framework.Program DetailsLocation: RiyadhDate: February 1, 2026Duration: 4 daysNumber of hours: 20 accredited training hoursInvestment in the programGovernment entities price: 6,900 RiyalsCompany price: 5,750 RiyalsIndividuals price: 4,025 RiyalsTrainer ProfileA. Ehsan bin Abdul-LahDirector of Customer Experience Management – Certified Trainer and International Customer Experience Judge CCXP®First Saudi to hold the CCXP international certification.Over 20 years of experience in customer experience, telecommunications, insurance, and the government sector. Led more than 200 local and international CX projects.International judge for customer experience awards (CXPA / SCXA / GCXA).Program ObjectivesBy the end of the program, the participant will be able to:Lead the customer experience strategy at the organizational level.Analyze and build customer insights (VoC / VoE / VoD).Design and manage customer journeys and improve them.Integrate customer experience with KPIs and ROI. Establish a customer-centric culture.Prepare confidently for the CCXP international exam.Training Content (4 days | 20 hours)Day OneIntroduction to the Customer Experience EraWhy is customer experience a competitive advantage?Assessing the current situation and customer experience maturityCustomer Insights & Voice of CustomerDay TwoCustomer Experience StrategyLink customer experience to business strategyDesign and improve customer journeysExperience improvement initiativesDay ThreeMetrics, Measurement & ROIMeasuring the financial impact of customer experienceDesign, Implementation & InnovationCX Operating ModelDay FourCulture & AccountabilityEstablishing a customer-centric cultureCCXP Application & Exam PreparationMock CCXP exam + application guidelinesProgram FeaturesTraining fully aligned with the CXPA framework.Actual simulation of the CCXP exam.Support and guidance for obtaining the international certification.Real market case studies from Saudi and Gulf markets.Certificate of attendance accredited by Fikr Business Center for Training.