Riyadh | Customer Experience Management Course

Overview of the course: Companies and government sectors realize the importance of the customer and the necessity of managing the experience with them, so these entities dedicate time and effort to improve their operational efficiency in this field. This course provides general and basic information about the components of the customer experience and how to apply them, and it sheds light on success stories observed in this field. Your start in this vital industry requires you to understand the principles of customer experience management and ways to measure it. Target audience: - Men and women. - Recent graduates and those about to enter the labor market. - Employees in the public and private sectors beginners in customer experience departments. - Those interested in entering the customer experience field. Course objectives or benefits for the trainee: - Define the scope of customer experience and its definitions. - Ability to create a customer-centric strategy. - Skills in designing the customer journey. - Knowledge of customer experience indicators and ways to measure them. - Skills in improving customer experience and feedback. Course topics: - Understanding the concept of customer experience and its history. - Knowing customer experience strategies. - Components of the customer journey and designing it. - Equipping trainees with the skill to measure the success of the customer experience. - Clarifying the cultural change program for customer experience. - Skills in applying customer experience. Course features: - The trainee receives educational material that serves as a reference. - An accredited certificate from the General Organization for Technical and Vocational Training. - A WhatsApp group is created and continues after the course for questions and consultations.