Information Technology Operations - Desktop Support

This book presents a summary of a real scientific and professional experience in the field of IT support, starting from academic classrooms and reaching fieldwork within company environments. It highlights the gap between theoretical education and the requirements of the labor market, and addresses it with a practical and realistic approach. The book focuses on the actual skills needed by support technicians, such as ticket management, device preparation, troubleshooting, dealing with users, and work pressures according to the best practices adopted in organizations. It is a practical guide aimed at beginners and specialists, linking academic knowledge with real-world application and aiming to prepare the reader to work confidently and professionally in an IT environment.