Effective communication - effective listening

Bag code: TRSD267315024 Days: 3 days" Training day 5 hours" Time: 15 training hours. Targeted participants: Employees. Program overview: This program revolves around effective communication - active listening (definition – types – characteristics - objectives - positives - negatives .. etc.) and will be presented through the following units: First training unit: Basic elements of communication. Second training unit: Information about communication. Third training unit: Components of effective communication. Program objectives: To clarify the importance of communication to the trainee. To enable the trainee to recognize the characteristics of communication. To list the obstacles to communication. To discuss communication attitudes. To identify the principles of communication. To mention the art of listening. To explain the art of listening. To pay attention to the art of dialogue. To observe the factors affecting the communication process positively and negatively. To apply the steps of effective communication. Program topics: First unit: (Basic elements of communication) Definition of communication. Basic elements of communication. Types of communication. Characteristics of communication. Forms of communication. Art of listening. Art of hearing. Art of dialogue. Second unit: (Information about communication) Factors affecting the communication process positively and negatively. Components of effective communication. Steps of effective communication. Development of communication models. Body language in effective communication. Continued: Body language in effective communication. Third unit: (Components of effective communication) Strategies for effective communication. Traits of a good speaker during the communication process. Analyzing communication relationships. How can you develop your communication skills? Contents of the bag: PowerPoint 93. Trainer’s guide 115. Trainee’s guide 112. Activities 6. Introductory guide 4. References 4. Evaluation forms and data 6. Pre- and post-test 6. Videos 6. Photos 15. Mind maps 1. Brochure 1. Bag contents: 12. Training bag model. Kindly click here to view the training bag model.