Sign language in commercial sectors

Bag code: EDUSLT4228025 Days: Two days "Today’s training: 4 hours" Time: 8 hours of training Targeted participants of the program: • Workers in commercial and service sectors such as (sales, customer service, reception, marketing). • Employees in government and private institutions who deal directly with the public. • Human resources managers and training and development officers seeking to promote a culture of inclusion and integration in the work environment. • Entrepreneurs and owners of small projects aiming to expand their customer base to include the deaf and hard of hearing. • Those interested in learning sign language and communicating with the deaf from individuals, students, and researchers in community service fields. Program overview: This program revolves around sign language in the commercial sectors (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Concepts and applications Second training unit: Practical training and field practices Program objectives: 1- To enable the trainee to understand the concept of sign language and its importance in enhancing professional communication within commercial environments and building an inclusive work environment. 2- To equip the trainee with effective communication skills with individuals with hearing disabilities, ensuring respect for their privacy and achieving successful professional integration in workplaces. 3- To enable the trainee to use basic signs and apply visual and expressive skills to communicate in sign language in daily commercial situations. 4- To employ commercial vocabulary in sign language and modern techniques to support effective communication and empower deaf employees in the commercial work environment. Program topics: First unit: (Concepts and applications) • Introduction to sign language in the commercial sectors. • Dealing and communicating with people with hearing disabilities. • Basic concepts in commercial communication with the deaf. • Examples from initiatives of global and Arab companies. Second unit: (Practical training and field practices) • Sign language methods. • Basics of learning sign language. • Basic commercial vocabulary in sign language. • Technology to support deaf employees at work. Contents of the bag: PowerPoint 100 Trainer’s guide 75 Trainee’s guide 73 Activities 4 Introductory guide 4 References 3 Evaluation and data forms 6 Pre- and post-assessment tests 6 Videos 4 Photos 10 Mind maps 1 Brochure 1 Bag contents: 12 Training bag model Please click here to view the training bag model