Network technical support skills

Support Skills Bag Code: COMSWCP14312024 The Network Technical Support Skills Bag is a specialized training bag aimed at qualifying job seekers and those working in the field of computers and networks, by providing them with basic and professional knowledge and skills related to technical support and managing technical and network issues within organizations. Training Program Data Network Technical Support Skills Program Duration: 3 training days Daily Hours: 4 hours Total Training Hours: 12 hours Targeted Group: Job seekers in the field of computers and networks. Employees in the field of computers and networks. Program Objectives By the end of the program, the trainee will be able to: Recognize the concept and importance of technical support. Identify the basic skills of a technical support employee. Understand the responsibilities and tasks of a technical support officer. Familiarize with professional terminology used in technical support. Analyze the benefits and services of network technical support and their impact on the work environment. Identify internet techniques used in supporting networks. Develop skills to handle and resolve technical problems efficiently. Modules of the Network Technical Support Skills Bag First Training Module: Technical Support What is technical support? The importance of technical support in organizations. Basic technical support skills. Characteristics of a successful technical support employee. Methods of dealing with users and solving technical problems. Second Training Module: Support Officer Role Support officer responsibilities. Daily tasks of a support technician. Support role terminology. Mechanisms for receiving and following up on reports. Technical communication and customer service skills. Third Training Module: Importance of Network Support Key benefits and services of network technical support. The importance of technical support in managing companies and organizations. Internet techniques used in work environments. Network support and business continuity. Improving operational performance and reducing technical failures. Training Bag Contents PowerPoint presentation: 82 slides. Trainer’s guide: 83 pages. Trainee’s guide: 73 pages. Training activities: 6 activities. Introductory guide: 4 pages. Scientific references: 4 pages. Evaluation forms and data: 6 forms. Pre- and post-assessment tests: 6 forms. Educational videos: 6 videos. Illustrative images: 10 images. Mind maps: 1. Introductory brochure: 1. Bag index and contents: 12 pages. Please click here to view the training bag model.