Workshop on skills for dealing with difficult employees

Bag code: ADMMW3114025 Time: 4 training hours Days: 1 day "Training session: 2 hours" Target audience: managers and supervisors - HR specialists - trainers and mentors within organizations - employees aspiring to leadership positions Program overview: This program revolves around a workshop on skills for dealing with difficult employees (definition - types - characteristics - objectives - positives - negatives, etc.). It will be presented through the following unit: Training unit: "What is meant by a difficult employee" Program objectives: ● For the trainee to understand what is meant by a difficult employee and what traits distinguish this type of employee ● For the trainee to ask about methods that can be used to deal with an aggressive or constantly protesting employee ● For the trainee to learn how emotional intelligence can be used in managing difficult situations with employees ● For the trainee to understand the role of effective communication in reducing conflicts with difficult employees Program topics: Training unit: (What is meant by a difficult employee) ● What is meant by a difficult employee? And what traits distinguish this type of employee? ● Methods that can be used to deal with an aggressive or constantly protesting employee ● When should the issue be escalated to HR when dealing with a difficult employee? ● How can emotional intelligence be used in managing difficult situations with employees? ● The role of effective communication in reducing conflicts with difficult employees ● The difference between constructive confrontation and negative confrontation when solving problems with a difficult employee Contents of the package: PowerPoint 54 Trainer's guide 38 Trainee's guide 34 Activities 2 Introductory guide 3 References 3 Evaluation and data forms 6 Pre- and post-test 10 Videos 2 Photos 12 Mind maps 1 Brochure 1 Training package model: Kindly click here to view the training package model