Skills of dealing with others in the work environment

Bag code: TRSD306312026 Days: 3 days "Today training 4 hours" Time: 12 training hours Targeted participants: All managers and employees Program overview: This program revolves around skills for dealing with others in the work environment (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Managing human behavior and enhancing professional relationships Second training unit: Effective cooperation and understanding personality types at work Third training unit: Effective communication and interaction Program objectives: • To enable the trainee to understand managing human behavior and its impact on work. • To teach the trainee etiquette for dealing with colleagues. • To enable the trainee to use cooperation skills. • To help the trainee imitate personality patterns in the work environment and ways of dealing. • To distinguish the trainee between effective communication and effective interaction. • To simulate the trainee's mechanisms for improving communication skills. Program topics: First unit: (Managing human behavior and enhancing professional relationships) • Managing human behavior and its impact on work • Characteristics of human behavior • Etiquette for dealing with colleagues • How to leave a positive impression on colleagues and managers? Second unit: (Effective cooperation and understanding personality types at work) • Cooperation skills • How to improve your cooperation skills? • Personality types in the work environment and ways of dealing • Professional ethics and emotional intelligence Third unit: (Effective communication and interaction) • Concept of effective communication and interaction • Types and skills of communication in the work environment • The importance of communication in the work environment and obstacles to achieving it • How to improve communication skills Bag contents: PowerPoint presentation 150 Trainer’s guide 100 Trainee’s guide 98 Activities 6 Introductory guide 4 References 3 Evaluation and data forms 6 Pre- and post-test 6 Videos 6 Photos 15 Mind maps 1 Brochure 1 Bag contents: 12 Training bag model: Please click here to view the training bag model