Professional communication skills

Bag code: EDUCO33210025 Days: Two days Today’s training hours: 5 hours Time: 10 training hours Targeted participants: Speech therapists working with adults or the elderly Program overview: This program focuses on professional speech skills (definition – types – characteristics – objectives – positives – negatives, etc.) and will be presented through the following unit: Unit One: Principles of effective professional communication. Unit Two: Building trust and emotional intelligence in speech. Program objectives: - To enable the trainee to recognize the principles of effective professional communication. - To help the trainee understand speech in different environments. - To discuss building trust and emotional intelligence in speech. Program topics: First training unit: (Principles of effective professional communication) - Principles of effective professional communication - The difference between casual and professional communication - Body language and tone of voice in the professional environment - Presentation and display skills - Speech in different environments - Dealing with different groups (children, adults, people with disabilities) - Adapting to the work environment (school, center, hospital) - Professional language and specialized terminology Second training unit: (Building trust and emotional intelligence in speech) - Building trust and emotional intelligence in speech - Understanding others’ feelings - Active listening skills - Controlling reactions and emotions - Communication in difficult situations - Conflict management - Dealing with pressures - Facilitating dialogue with parents Bag contents: - PowerPoint 94 - Trainer’s guide 75 - Trainee’s guide 65 - Activities 4 - Introductory guide 6 - References 3 - Evaluation and data forms 6 - Pre- and post-test 6 - Videos 4 - Photos 10 - Mind maps 1 - Brochure 1 Bag contents: 12 Training bag model: Please click here to view the training bag model