Basic skills for hotel workers

Bag code: BUSBM46315021 Days: 4 days "Today is training 3 hours" Time: 12 training hours Targeted participants of the program: hotel managers and resort owners. Employees in hotel hospitality. Program overview: This program revolves around the basic skills of hotel workers (definition - types - characteristics - objectives - positives - negatives .. etc). It will be presented through the following units: First training unit: Hotel organization and its classifications Second training unit: Hotel values Third training unit: Hotel work basics Fourth training unit: Hotel work skills Program objectives: For the trainee to understand the concept of hotel organization. For the trainee to summarize how hotels are classified. For the trainee to explain the organizational structure of hotels. For the trainee to discover the concept of hotel services. For the trainee to be familiar with the total quality management system in hotels. For the trainee to list the services in different hotels. For the trainee to mention success skills in the field of hospitality. For the trainee to infer ways of dealing with different types of guests in hotels. Program topics: First training unit: (Hotel organization and classifications): Concept of hotel organization How hotels are classified Second training unit: (Hotel values): Hotel organizational structure Concept of hotel services Third training unit: (Hotel work basics): Total quality management system in hotels Services in different hotels Fourth training unit: (Hotel work skills): Success skills in the field of hospitality Dealing with different types of guests in hotels Bag contents: PowerPoint 129 Trainer’s guide 105 Trainee’s guide 92 Activities 8 Introductory guide 4 References 5 Assessment and data forms 6 Pre- and post-test 6 Videos 8 Photos 15 Mind maps 1 Brochure 1 Bag contents 12 Training bag template Please click here to view the training bag template