Basic skills for hotel workers

Targeted participants of the program: All hotel employees. Duration: 15 training hours. Days: 3 days "Training day 5 hours". Program overview: This program focuses on the basic skills for hotel workers (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Hotel work fundamentals Second training unit: Hotel values Third training unit: Hotel work skills Program objectives: - To enable the trainee to acquire the necessary knowledge to understand the nature of tourism and hotel work. - To familiarize the trainee with the importance of tourism and hotel work in Vision 2030. - To teach the trainee the most important principles and values of hotel work and hospitality that all hotel services are based on. - To have the trainee mention the skills required for hotel employees. - To list the knowledge that helps the trainee acquire skills in dealing with employees, department heads, and guests. - To equip the trainee with the necessary knowledge to learn the technical and professional skills essential for improving hotel job performance. Program topics: First unit: (Hotel work fundamentals) - Definition of the establishment - Basic hotel vocabulary - Concept of tourism - Concept of hospitality Second unit: (Hotel values) - Hotel administrative structure - Hotel values and standards - Basics of hospitality and hotel work - Skills required for hotel employees Third unit: (Hotel work skills) - Personal skills - Professional skills - How to deal with problems - Problems with guests Contents of the bag: 1 Brochure 12 PowerPoint presentations 843 Profile file 44 Activity bag 65 Mind maps 16 Trainer's guide 1057 Trainee guide 958 Photos 159 Videos 610 References 411 Trainee data form 312 Bag contents 11