Customer Relationship Development (Service Management(

packages Code: ELP514024Duration:4 training hoursDays:one day .The Target Audience of the Program:Customer Service Representatives - Sales TeamAbout the program:This program is about Customer Relationship Development (Service Management)It will be presented through the following topics:The first topic: Customer Relationship Development (Service Management)Program Goals:The trainee will learn how to communicate with and interact with customersThe trainee will discuss the quality and reliability of the serviceProgram Axes:First Unit: Customer Relationship Development (Service Management)Customer Engagement and CommunicationService Quality and ReliabilityCustomer-Centric CultureTechnology and InnovationContents of the training packagesFlyer 1PowerPoint Presentation 41ID Guide 4Activities Guide 2Mind Maps 1Coach’s Guide 41Trainee's Guide 35Images 10Videos 2References 2Trainee data form 3Contents of the training packages 12