The art of managing and operating restaurants and cafes

Bag code: ADMAD121420021 The Restaurant and Café Management and Operation Art Bag is a comprehensive practical training program aimed at qualifying workers and supervisors in the hospitality sector with operational management skills for restaurants and cafes. The program covers all essential aspects from restaurant classification and work organization to continuous management quality, developing workers' skills, and customer service. It also focuses on building high operational efficiency, improving the guest experience, and raising the level of administrative, financial, and marketing performance within establishments. Objectives of the Restaurant and Café Management and Operation Art Program The trainee will learn about restaurant classifications and types The trainee can receive and prepare raw materials The trainee understands the importance of appearance and personal hygiene of workers The trainee recognizes menu planning The trainee learns about tools used inside restaurants The trainee understands the concept of service and its characteristics The trainee learns about the organizational structure of restaurant staff The trainee is familiar with opening and closing procedures The trainee learns the steps of welcoming guests and taking orders The trainee understands the concept of successful management and restaurant continuity The trainee recognizes the traits of successful management The trainee is familiar with factors for management success inside restaurants The trainee learns the steps of effective management The trainee understands the restaurant marketing strategy The trainee learns about operational manuals The trainee understands how to measure job quality The trainee learns about restaurant financial management The trainee is familiar with job quality and professional satisfaction The trainee learns about work values and their impact on performance The trainee understands the conditions for effective customer listening The trainee learns the conditions of good listening The trainee develops listening and communication skills The trainee masters speaking and persuasion skills The trainee learns about scheduling staff in restaurants The trainee understands modern sales techniques such as suggested selling and reverse selling The trainee learns methods of problem-solving within the work environment Program Topics What is restaurant management and its classifications Restaurant classifications and types Receiving and preparing raw materials Appearance and personal hygiene of workers Customer service and types of customers Tools used in restaurants Concept of service and its characteristics Organizing work inside restaurants Organizational structure of staff Opening and closing procedures Welcoming guests and taking orders Successful management and continuity Marketing strategy for restaurants Operational manuals Continuous management quality Traits of successful management Factors for management success Steps of effective management Measuring job quality Restaurant financial management Job satisfaction and quality of work life Developing workers' skills Work values and their impact on performance Customer listening and communication skills Listening, speaking, and persuasion skills Staff scheduling Modern sales methods Problem-solving inside restaurants and cafes Target Audience Restaurant and café supervisors Workers in the hospitality sector Restaurant and café managers Operational and administrative staff in restaurants Workers in customer service in restaurants Program Duration 4 training days totaling 20 training hours, with 5 hours of training per day Training Bag Contents Comprehensive PowerPoint presentation with 136 slides Trainer’s guide, 157 pages Trainee’s guide, 143 pages 8 practical training activities Introductory guide, 5 pages 6 scientific references 6 evaluation forms and data 6 pre- and post-assessment tests 2 educational videos 10 illustrative images One mind map Introductory brochure Additional training content Training bag template Please click here to view the training bag template Training bag video