Hotel and tourism facility management

Bag code: HUMTT3639021 Days: 3 days "Today training 3 hours" Time: 9 training hours Targeted participants: All hotel employees Program overview: This program is about hotel management and tourism establishments (definition – types – characteristics – objectives – positives – negatives .. etc.) It will be presented through the following units: First training unit: Basics of hotel work Second training unit: Hotel values Third training unit: Hotel work skills Program objectives: To familiarize the trainee with the necessary knowledge to understand the nature of tourism and hotel work. To introduce the trainee to the importance of tourism and hotel work in Vision 2030. To teach the trainee the most important principles and values of hotel work and hospitality that all hotel services are based on. To mention the skills that hotel employees must possess. To list the knowledge that helps the trainee acquire skills in dealing with employees, department heads, and guests. To equip the trainee with the necessary knowledge to learn the technical and professional skills required to improve job performance in hotels. Program topics: First unit: (Basics of hotel work) Introduction to the establishment Basic hotel vocabulary Concept of tourism Concept of hospitality Second unit: (Hotel values) Hotel administrative structure Hotel values and standards Basics of hospitality and hotel work Skills required for hotel employees Third unit: (Hotel work skills) Personal skills Professional skills Handling problems Problems with guests Contents of the bag: PowerPoint 84 Trainer guide 105 Trainee guide 95 Profile file 4 Activities bag 6 Mind maps 1 Photos 15 Videos 6 References 4 Trainee data form 3 Brochure 1 Bag contents 11 Training bag template Please click here to view the training bag template