Etiquette and reception in hotels

Bag code: HUMTT37412021 Days: 4 days "Training day 4 hours" Time: 12 hours of training Targeted participants: Reception and public relations employees in ministries and companies Program overview: This program revolves around etiquette and reception in hotels (definition – types – characteristics – objectives – positives – negatives .. etc). It will be presented through the following units: First training unit: The nature of protocol and etiquette Second training unit: Reception tasks Third training unit: Etiquette and respect in dealings Fourth training unit: Reception employee Program objectives: • To enable the trainee to understand the definition and concepts of protocol. • To explain the trainee the term protocol in the legal concept. • To mention the trainee the most important rules of protocol and their application fields. • To discuss the trainee the relationship between protocol and etiquette. • To list the trainee the types of personalities and ways of dealing with them. • To understand the trainee the rules of dealing with others in the field of reception. • To mention the trainee the rules of etiquette. • To explain the trainee how to practice manners and workplace etiquette. • To introduce the trainee to the art of protocol. • To list the trainee the tasks of the reception employee. • To discuss with the trainee how to be a distinguished reception employee. • To understand the trainee the importance of reception. Program topics: First training unit: (The nature of protocol and etiquette): • Definition and concepts of protocol. • The term protocol in the legal concept. • The most important rules of protocol and their application fields. • The concept of etiquette. Second training unit: (Reception tasks): • Types of personalities and ways of dealing with them. • Rules of dealing with others in the field of reception. Third training unit: (Etiquette and respect in dealings): • Rules of etiquette. • How to practice manners and workplace etiquette. • The art of protocol. • Tasks of the reception employee. Fourth training unit: (Reception employee): • How to be a distinguished reception employee. • The importance of reception. Contents of the bag: PowerPoint 131 Trainer's guide 105 Trainee's guide 92 Profile file 4 Activities bag 8 Mind maps 1 Photos 15 Videos 8 References 4 Trainee data form 3 Brochure 1 Bag contents 11 Training bag model Please click here to view the training bag model