After-sales service

Bag code: BUSMS4126021 Days: Two "Training day 3 hours" Time: 6 training hours Targeted participants: Everyone working in sales field Program overview: This program revolves around after-sales service (definition – types – characteristics – objectives – positives – negatives.. etc). It will be presented through the following units: First training unit: The nature of after-sales service Second training unit: How to deal with the customer Program objectives: - To enable the trainee to understand what services are provided to the customer. - To explore the trainee the nature of after-sales service and its characteristics. - To understand the trainee the stages of after-sales service. - To derive the trainee the specifications of after-sales service and the tasks of the service manager. - To realize the trainee the types of after-sales service. - To see the trainee the success factors in dealing with customers. - To familiarize the trainee with mistakes in dealing with customers. - To apply the trainee how to show your interest in the customer. Program topics: First training unit: (The nature of after-sales service): - The nature of after-sales service and its characteristics - Stages of after-sales service - Specifications of after-sales service and the tasks of the service manager - Types of after-sales service Second training unit: (How to deal with the customer): - Success factors in dealing with customers - Mistakes in dealing with customers - Contact with the customer and the reason for the gap - How to show your interest in the customer Contents of the bag: PowerPoint 68 Trainer's guide 73 Trainee's guide 67 Activities 4 Introductory guide 4 References 3 Evaluation and data forms 6 Pre- and post-test 6 Videos 4 Photos 10 Mind maps 1 Brochure 1 Bag contents 12 Training bag model Please click here to view the training bag model