Management of pilgrim accommodation sites, tourism guidance, and hotel management

Bag code: HUME37315024 Days: 3 training days "Today’s training 5 hours" Time: 15 training hours Targeted participants of the program: - Employees in companies and institutions serving pilgrims - Tourist and hotel guides - Volunteers or temporary workers during the Hajj season - Quality supervisors and performance inspectors in pilgrim accommodation - Students and graduates of tourism and hotel management colleges, or Hajj and Umrah management About the program: This program revolves around managing pilgrim accommodation sites (tourist guidance and hospitality).. (definition - types - characteristics - objectives - positives - negatives .. etc.) It will be presented through the following units: First training unit: Skills for managing sites and accommodating pilgrims Second training unit: Managing work teams at pilgrim accommodation sites Third training unit: Performance evaluation and improving pilgrim accommodation plans Program objectives: - To enable the trainee to learn skills for managing sites and accommodating pilgrims - To master managing work teams at pilgrim accommodation sites - To mention performance evaluation and improving pilgrim accommodation plans Program topics: First training unit: (Skills for managing sites and accommodating pilgrims): - Basic concepts in managing pilgrim accommodation - Recognizing the components of the pilgrim’s card - Planning and organizing sites in terms of: • Scheduling arrival and departure times of pilgrims • Technical and administrative aspects • Documentation mechanisms and preparing daily reports Second training unit: (Managing work teams at pilgrim accommodation sites): - Managing work teams: • Distributing tasks among workers at the accommodation sites • Communication mechanisms between different teams (housing, cleanliness, security) • Training and qualifying seasonal workers • Dealing with emergencies and problems Third training unit: (Performance evaluation and improving pilgrim accommodation plans): - Performance measurement indicators in pilgrim accommodation - Reviewing and evaluating accommodation plans after the season ends - Preparing future improvement plans Contents of the bag: Brochure 1 PowerPoint 191 Profile file 6 Activity bag 6 Mind maps 1 Trainer’s guide 81 Trainee’s guide 70 Photos 13 Videos 6 References 4 Trainee data form 15 Bag contents 14 Training bag template Please click here to view the training bag template