Introduction to hotels and their sciences

Bag code: HUMTT43412021 Days: 4 days "Today is training 3 hours" Time: 12 training hours Targeted participants: hotel managers and resort owners, hotel hospitality staff About the program: This program revolves around an introduction to hotels and their sciences (definition - types - characteristics - objectives - positives - negatives .. etc). It will be presented through the following units: First training unit: Hospitality and hotel activity Second training unit: Hospitality services and guest satisfaction Third training unit: Food management and sales strategies Fourth training unit: Good hotel management Program objectives: - To enable the trainee to learn the art of hospitality in hotels. - To summarize the trainee's understanding of hotel activity. - To explain hotel management and hospitality services. - To discover how the trainee can increase guest satisfaction. - To familiarize the trainee with food and beverage management. - To list sales strategies in hotels. - To mention the hotel management system. - To conclude the trainee with features of the hotel management system. Program topics: First training unit: (Hospitality and hotel activity): - Art of hospitality in hotels - Concept of hotel activity Second training unit: (Hospitality services and guest satisfaction): - Hotel management and hospitality services - How can we increase guest satisfaction? Third training unit: (Food management and sales strategies): - Food and beverage management - Sales strategies in hotels Fourth training unit: (Good hotel management): - Hotel management system - Features of the hotel management system Bag contents: - PowerPoint 124 - Trainer's guide 109 - Trainee guide 93 - Profile file 6 - Activity bag 8 - Mind maps 1 - Photos 19 - Videos 8 - References 5 - Trainee data form 3 - Brochure 1 Bag contents: 12 Click here to view the training bag model