Effective communication - effective listening

Bag code: TRSD267315024 Days: 3 days Today’s training: 5 hours Time: 15 training hours Targeted participants: Employees Program overview: This program revolves around effective communication - active listening (definition – types – characteristics – objectives – positives – negatives .. etc.) It will be presented through the following units: First training unit: Basic elements of communication Second training unit: Information about communication Third training unit: Components of effective communication Program objectives: - To clarify the importance of communication to the trainee - To enable the trainee to recognize the characteristics of communication - To list the obstacles to communication - To discuss communication trends - To identify the principles of communication - To mention the art of listening - To explain the art of listening - To pay attention to the art of dialogue - To observe the factors affecting the communication process negatively and positively - To apply the steps of effective communication Program topics: First unit: (Basic elements of communication) - Definition of communication - Basic elements of communication - Types of communication - Characteristics of communication - Forms of communication - The art of listening - The art of listening (repeated) - The art of dialogue Second unit: (Information about communication) - Factors affecting the communication process negatively and positively - Components of effective communication - Steps of effective communication - Development of communication models - Body language in effective communication - Continuation: Body language in effective communication Third unit: (Components of effective communication) - Strategies for effective communication - Traits of a good speaker during the communication process - Analysis of communication relationships - How can you develop your communication skills? Bag contents: - PowerPoint: 93 - Trainer’s guide: 115 - Trainee’s guide: 112 - Activities: 6 - Introductory guide: 4 - References: 4 - Evaluation and data forms: 6 - Pre- and post-assessment tests: 6 - Videos: 6 - Photos: 15 - Mind maps: 1 - Brochure: 1 Bag contents: 12 Please click here to view the training bag model