Improving the customer's experience

Bag code: ADMAD22616024 The customer experience improvement bag offers a specialized training program aimed at developing employees' skills in understanding customer needs and working on designing and improving their experience to raise the level of satisfaction, quality, and efficiency within administrative entities, through understanding the concepts of customer experience, development mechanisms, and applying continuous improvement. Goals of the customer experience improvement program - To enable the trainee to understand the customer experience and its importance in relationships with clients or users - To understand how to design and develop the customer experience - To discuss research techniques such as satisfaction surveys and data analysis to understand customer needs and expectations Program topics - Training unit: Improving the customer experience - Understanding the customer experience - Designing and developing the customer experience - Applying and evaluating experience improvements - Continuity and continuous improvement Target group - All employees of the administrative entity working in customer service and user experience - Employees responsible for developing services and improving performance quality Program duration - One training session, 6 training hours, at a rate of 3 hours per session Training contents - PowerPoint presentation (72 slides) - Trainer's guide (50 pages) - Trainee’s guide (46 pages) - 2 training activities - Introductory guide (4 pages) - 4 scientific references - 6 evaluation and data forms - 6 pre- and post-assessments - 2 training videos - 10 educational images - One mind map - One informational brochure - 12 additional elements within the training bag contents Training bag model Please click here to view the training bag model