Workshop on strategies for building relationships with customers

Bag code: ADMMW1714025 Program target audience: E-commerce store managers - digital marketing teams - customer data officers - educational and training sector. Time: 4 training hours. Days: One day "training session two hours". Program overview: This program revolves around the Relationship Building Strategies Workshop (definition - types - characteristics - goals - positives - negatives .. etc). It will be presented through the following unit: Training unit: "The Art of Building and Managing Customer Relationships" Program objectives: - To familiarize the trainee with concepts and the importance of building relationships with customers in the business environment. - To enable the trainee to mention effective strategies to improve the customer experience. - To analyze customer data (such as purchases, interactions, complaints) to identify behavior patterns. - To prepare the trainee for targeted communication campaigns for a specific customer segment (e.g., personalized email messages). Program topics: Training unit: (The Art of Building and Managing Customer Relationships): • Deep understanding of the customer • Effective and continuous communication • Providing added value • Listening to feedback and improving service • Utilizing technology • Innovation and renewal Contents of the bag: PowerPoint 51 Trainer's guide 36 Trainee's guide 36 Activities 2 Introductory guide 3 References 3 Evaluation and data forms 6 Pre- and post-assessment 10 Videos 2 Images 10 Mind maps 1 Brochure 1 Training bag model: Please click here to view the training bag model Training bag model https://drive.google.com/drive/folders/182hotwmBIjHXJurfaYgkWqRFmSbjtLz3?usp=drive_link