Network technical support skills

Bag code: COMSWCP14312024 Days: 3 days "Today’s training: 4 hours" Time: 12 training hours Targeted participants of the program: - Job seekers in the field of computers and networks. - Employees in the field of computers and networks. Program overview: This program revolves around network technical support skills (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Technical support Second training unit: Technical support Third training unit: The importance of technical support Program objectives: - To familiarize the trainee with technical support. - To list the trainee’s technical support skills. - To make the trainee aware of the technical support officer’s responsibilities. - To discuss the terminology of the technical support job. - To analyze the trainee’s understanding of the main benefits and services of network technical support and its importance in company management. - To alert the trainee to internet techniques. Program topics: First unit: (Technical support) What is technical support? Technical support skills Second unit: (Technical support role) Technical support officer Terminology of the technical support role Third unit: (The importance of technical support) Main benefits and services of network technical support and its importance in company management Internet techniques Contents of the bag: PowerPoint 82 Trainer’s guide 83 Trainee’s guide 73 Activities 6 Introductory guide 4 References 4 Evaluation and data forms 6 Pre- and post-test 6 Videos 6 Photos 10 Mind maps 1 Brochure 1 Bag contents: 12 Please click here to view the training bag model