Customer service

Bag code: BUSMS5539021 Days: 3 days "Training day 3 hours" Time: 9 training hours Targeted participants: Customer service employees Program overview: This program revolves around customer service (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: The nature of customer service Second training unit: Etiquette and protocol in customer service Third training unit: Skills of distinguished customer service Program objectives: - To enable the trainee to understand customer service - To enable the trainee to recognize distinguished customer service - To inform the trainee about etiquette and protocol in responding to customers - To derive tips in the field of telephone communication - To mention the trainee's understanding of the dimensions of the quality of customer service provided - To list the trainee's problem-solving skills Program topics: First training unit: (The nature of customer service) - Definition of customer service - Keys to success in customer service - The difference between customer service and distinguished customer service - Distinguished customer service Second training unit: (Etiquette and protocol in customer service) - Etiquette and protocol in responding to customers - Customer service protocol - Tips in the field of telephone communication - Level of customer service provided Third training unit: (Skills of distinguished customer service) - Dimensions of the quality of customer service provided - Skills in asking questions and building relationships - Problem-solving skills - The eight keys to distinguished customer service Contents of the bag: - PowerPoint 68 - Trainer's guide 113 - Trainee’s guide 103 - Activities 6 - Introductory guide 4 - References 4 - Evaluation and data forms 6 - Pre- and post-test 6 - Videos 6 - Photos 10 - Mind maps 1 - Brochure 1 Bag contents: 12 Please click here to view the training bag model