Evaluation and development of electronic library services

Bag code: EDUL39315025 Time: 15 training hours. Days: 3 days "Training day 5 hours". Targeted participants: all electronic library specialists. Program overview: This program focuses on evaluating and developing electronic library services (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Introduction and understanding of the electronic library environment. Second training unit: Performance evaluation and analysis of user satisfaction. Third training unit: Development and improvement strategies. Program objectives: To enable the trainee to understand the emergence and development of electronic libraries. To help the trainee understand the differences between traditional and electronic libraries. To discuss the trainee's analysis of evaluation results using tables and charts. Program topics: First unit: (Introduction and understanding of the electronic library environment) Emergence and development of electronic libraries. • Differences between traditional and electronic libraries. • Basic electronic services (automated catalog, databases, electronic borrowing). Classification of electronic library services (access services – assistance services – reference services). • Characteristics and needs of beneficiaries in the digital environment. • Evaluation criteria for electronic library services (content – interface – response – interaction). Second unit: (Performance evaluation and analysis of user satisfaction) Data collection techniques (quantitative and qualitative analysis). • Building an electronic survey form to measure satisfaction. • Analyzing evaluation results using tables and charts. Case study of an electronic library and analyzing the level of service provided. • Key Performance Indicators (KPIs) in electronic library services. • Practical exercise: preparing an evaluation report for a specific electronic service. Third unit: (Development and improvement strategies) Service development methodologies (participatory design – continuous improvement – feedback). • Integrating emerging technologies (such as artificial intelligence – augmented reality – smart chatbots). • Developing user experience (UX) and improving user interfaces. • Formulating a realistic electronic service development plan for the library. Bag contents: PowerPoint 129 Trainer’s guide 80 Trainee’s guide 69 Activities 6 Introductory guide 5 References 4 Evaluation forms and data 6 Pre- and post-test 6 Videos 6 Images 10 Mind maps 1 Brochure 1 Bag contents 12 Please click here to view the training bag model.