Skills of dealing with others in the work environment

Bag code: TRSD306312026 Days: 3 days "Today’s training 4 hours" Time: 12 training hours Targeted participants: All managers and employees Program overview: This program revolves around interpersonal skills in the work environment (definition – types – characteristics – objectives – positives – negatives .. etc.) and will be presented through the following units: First training unit: Managing human behavior and enhancing professional relationships Second training unit: Effective cooperation and understanding personality types at work Third training unit: Effective communication and contact Program objectives: • That the trainee recognizes managing human behavior and its impact on work. • That the trainee learns etiquette in dealing with colleagues. • That the trainee uses cooperation skills. • That the trainee imitates personality types in the work environment and ways of dealing. • That the trainee distinguishes between effective communication and effective contact. • That the trainee simulates mechanisms for improving communication skills. Program topics: First unit: (Managing human behavior and enhancing professional relationships) • Managing human behavior and its impact on work • Characteristics of human behavior • Etiquette in dealing with colleagues • How to leave a positive impression on colleagues and managers? Second unit: (Effective cooperation and understanding personality types at work) • Cooperation skills • How to improve your cooperation skills? • Personality types in the work environment and ways of dealing • Professional ethics and emotional intelligence Third unit: (Effective communication and contact) • The concept of effective communication and contact • Types and skills of communication in the work environment • The importance of communication in the work environment and obstacles to achieving it • How to improve communication skills Contents of the PowerPoint bag: 150 Trainer’s guide: 100 Trainee’s guide: 98 Activities: 6 Introductory guide: 4 References: 3 Evaluation and data forms: 6 Pre- and post-test: 6 Videos: 6 Pictures: 15 Mind maps: 1 Brochure: 1 Bag contents: 12 Training bag model: Kindly click here to view the training bag model