Managing the relationship between suppliers and customers

Bag code: BUSL239021 Days: 3 days "Training day 3 hours" Time: 9 training hours Targeted participants: those interested in crafts and fashion designs Program overview: This program revolves around managing relationships between suppliers and customers (definition – types – characteristics – objectives – positives – negatives .. etc). It will be presented through the following units: First training unit: Relationship with suppliers Second training unit: Supplier management strategies Third training unit: Customer relationships Program objectives: • To enable the trainee to recognize the importance of managing relationships with suppliers • To discuss how to manage relationships with suppliers • To explain the concept of supplier management strategies • To list the most important strategies for effective supplier management • To recognize how to manage customer relationships • To mention the main components of a customer relationship management system Program topics: First training unit: (Relationship with suppliers): • Importance of managing relationships with suppliers • How do we manage the relationship with suppliers? Second training unit: (Supplier management strategies): • Concept of supplier management strategies • Most important strategies for effective supplier management Third training unit: (Customer relationships): • Customer relationship management • Main components of a customer relationship management system Contents of the bag: PowerPoint 96 Trainer’s guide 68 Trainee’s guide 58 Activities 6 Introductory guide 4 References 3 Evaluation and data forms 6 Pre- and post-test 6 Videos 6 Pictures 12 Mind maps 1 Brochure 1 Bag contents: 12 Please click here to view the training bag model