Customer support and control management

Bag code: COMSWCP1139024 Days: 3 days "Today’s training: 3 hours" Time: 9 training hours Targeted participants: those interested in networks and technical support Program overview: This program revolves around customer support and control management (definition – types – characteristics – objectives – advantages – disadvantages .. etc.) It will be presented through the following units: First training unit: Communication and support skills for customers, control management, and problem-solving Second training unit: Documenting problems, solutions, and customer types Third training unit: Customer handling and anger management Program objectives: To enable the trainee to know communication and support skills for customers To help the trainee understand control management and problem-solving To explain the trainee documenting problems and solutions To discuss the trainee customer types To enable the trainee to handle the customer To analyze the trainee anger management Program topics: First unit: (Communication and support skills for customers, control management, and problem-solving) Communication and support skills for customers Control management and problem-solving Second unit: (Documenting problems, solutions, and customer types) Documenting problems and solutions Customer types Third unit: (Customer handling and anger management) Customer handling Anger management Contents of the bag: PowerPoint 104 Trainer’s guide 96 Trainee’s guide 86 Activities 6 Introductory guide 4 References 4 Evaluation and data forms 6 Pre- and post-test 6 Videos 6 Photos 10 Mind maps 1 Brochure 1 Bag contents: 12 Training bag model Please click here to view the training bag model