Customer Relationship Development (Service Management(

packages Code: ELP514024

Duration:

4 training hours

 Days:

one day .

The Target Audience of the Program:

Customer Service Representatives - Sales Team

About the program:

This program is about Customer Relationship Development (Service Management)

It will be presented through the following topics:

The first topic: Customer Relationship Development (Service Management)

Program Goals:

           The trainee will learn how to communicate with and interact with customers

           The trainee will discuss the quality and reliability of the service

Program Axes:

First Unit: Customer Relationship Development (Service Management)

           Customer Engagement and Communication

           Service Quality and Reliability

           Customer-Centric Culture

           Technology and Innovation

Contents of the training packages

Flyer  1

PowerPoint Presentation     41

ID Guide       4

Activities Guide        2

Mind Maps   1

Coach’s Guide          41

Trainee's Guide        35

Images           10

Videos 2

References    2

Trainee data form    3

Contents of the training packages  12