Public Relations Fundamentals

كود الحقيبة: ELP9614025

About the program:

This program is about Public Relations Fundamentals

It will be presented through the following topics:

The first topic: Public Relations Fundamentals

Program Goals:

The trainee will learn how to communicate with and interact with customers

The trainee will discuss the quality and reliability of the service

Program Axes:

First Unit: Public Relations Fundamentals

Customer Engagement and Communication

Service Quality and Reliability

Customer-Centric Culture

Technology and Innovation

The Target Audience of the Program:

Customer Service Representatives - Sales Team

Duration:

4 training hours

Days:

one day .

Contents of the training packages:

Flyer 1

PowerPoint Presentation 41

ID Guide 4

Activities Guide 2

Mind Maps 1

Coach’s Guide 41

Trainee's Guide 35

Images 10

Videos 2

References 2

Trainee data form 3

Contents of the training packages 12

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