Effective Communication Techniques

كود الحقيبة: ELP8915025

Days:

1days.

Duration:

5 training hours

The Target Audience of the Program:

 Employees at all organizational levels

 Team leaders and supervisors

 Customer service representatives

 Project managers

 HR and administrative staff

 Anyone seeking to enhance their interpersonal and professional communication skills

About the program:

This program is about Effective Communication Techniques

It will be presented through the following topics:

The Unit: Effective Communication Techniques

Program Goals:

By the end of this unit, participants will be able to:

1. Define effective communication and understand its importance in the workplace.

2. Identify common barriers to communication and how to overcome them.

3. Apply practical techniques to improve both verbal and non-verbal communication.

4. Enhance listening skills to ensure clear understanding and response.

5. Use appropriate tone, language, and body language based on context and audience.

6. Build confidence in delivering clear, respectful, and purposeful messages.

Program Axes:

The Unit1: Effective Communication Techniques

What is effective communication?

Tips for improving your communication skills

Contents of the training packages:

PowerPoint Presentation 28

Coach’s Guide 31

Trainee's Guide 28

Activities Guide 2

ID Guide 3

References 3

Trainee data form 4

Videos 2

Images 10

Mind Maps 1

Flyer 1

Contents of the training packages 12

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